RightPaw provides puppy parents with the support they need
Start your puppy off on the right paw - from payment protection, puppy proofing to puppy preparation, we’ve got you covered.
Sneak preview of our online puppy prep video and training series presented by Dr. Imogen, RightPaw Head Vet and qualified dog trainer.
Be protected and prepared through RightPaw
Secure payment protection
Choose to pay with RightPaw Pay for peace of mind and know your payment is secure, traceable, and protected by our Purchase Policy.
Puppy prep and advice
Join our Puppy Parent Club and access our vet-developed online video training series; PetCare advice centre, health reminders, milestones and receive an essentials starter kit.
Receive ongoing support
Whether you’ve opted in for RightPaw Pay or to join the Puppy Parent Club, you will receive our ongoing support for any advice, issues or disputes - our team is always here for you.
Be protected with
Owners can pay securely through the RightPaw platform for convenience and peace of mind. We charge a small fee which allows us to continue running our platform and protecting dogs everywhere.
Secure and traceable payment protection
Payments are processed securely, with full traceability
Offering assistance if anything goes wrong
We're here in the event of any issues
Buy with confidence and peace of mind
Pay via a trusted third party
Protected by RightPaw's Purchase Policy
Both breeders and buyers are protected by our
Be prepared with
We designed the RightPaw Puppy Parent Club to ensure that new puppy owners have everything they need for their puppy to thrive.
All Puppy Parent Club members receive:
Join the Club!Self paced Puppy Prep Program with Dr. Imogen
Our online video training series presented by RightPaw Head Vet and dog trainer, Dr. Imogen. Sneak peek
Ask a question to our PetCare Advice Centre
Contact RightPaw for any questions related to your puppy
Puppy Health Reminders and Milestones
Receive alerts, and never miss an important puppy event
How it works
1.
Receive your puppy offer
You will receive an offer from the breeder, which will have all the relevant details about the puppy and if applicable - a contract from the breeder.
2.
Choose your payment method
You can choose to pay the breeder directly via bank transfer or through RightPaw Pay with extra visibility and protection.
3.
Choose to add our Puppy Parent Club
You can also choose to pay for the Puppy Parent Club so you can access our training program, PetCare Advice, health reminders and milestones and a puppy starter pack.
4.
Receive our support and training
We will be here to assist at any time, and if you purchase the Puppy Parent Club - you will unlock access to all the club's support and benefits.
Meet some of our RightPaw Puppy Parents
Bec Hurd
Happy ‘pawrent’ of Archie the Cairn Terrier
You don’t know what you don’t know. I’ve had dogs before but I learnt so much going through the program; from what gear I needed to how to deal with behaviour problems. They’re things I hadn’t even thought of or things I would’ve thought of too late unless someone told me about it.
Keeva Stratton
Happy ‘pawrent’ of Arty the Chow Chow
Purchasing a puppy is not a small purchase! This is a convenient and secure way to pay - having full transparency and mutual understanding of expectations has been really helpful and reassuring.
Kate Gyngell
Happy ‘pawrent’ of Wellington the Golden Retriever
RightPaw took all the stress and work away, and provided us with some incredibly helpful information on getting off to the proper start - with everything from crate and toilet training to what to look for in a puppy school.
Ongoing support from our team
At RightPaw, we want to ensure all owners have the best possible start to their puppy journey.
That's why we provide ongoing support from our team, to ensure you have someone by your side every step of the way.
Paying through RightPaw Pay means your payment is securely processed, and protected by our Purchase Policy.
And joining our RightPaw Puppy Parent Club means our team is here to assist you with questions, disputes, and training, all throughout your pup's development.
FAQs
If you want to pay through RightPaw, you can make this known to your breeder by requesting RightPaw Pay on the message page with your breeder. Once your breeders send through a puppy offer on RightPaw, you will be able to pay via RightPaw Pay.
Yes, we charge a small fee to you to cover the traceability, security and other benefits of RightPaw Pay and allows us to continue running our platform and protecting dogs everywhere. If you decide to pay with credit or debit card, there will be merchant fees associated.
Paying with RightPaw Pay means we have the visibility and traceability of fund transfers. This means if any issues arise, the RightPaw team is on hand to assist you. You will also be protected by the RightPaw Purchase Policy.
We take the security of our customer's information very seriously. We chose to use the most stringent security payment merchant to protect your credit or debit card information. That's why RightPaw uses Stripe as the payment merchant. No credit card details or bank account numbers entered through Stripe are stored within our platform.
You can pay securely online over Stripe with one of the following payment methods: debit card, credit card, Apple Pay or Google Pay.
No, RightPaw Pay is optional for peace of mind, traceability and security. You can still choose to pay your breeder directly outside of our platform.
You can always email us at support@rightpaw.com.au, and one of our friendly team can assist you.
If you have paid via RightPaw Pay and would like to cancel the Puppy Sale prior to the Puppy Home Date, we can chase the breeder to refund you the Puppy Fees in full, less the merchant fee and if applicable, any agreed refundable deposit from the breeder. If you have chosen to pay the breeder directly, you would need to discuss this with the breeder and follow their refund terms.
The Puppy Parent Club is a membership that you can purchase from RightPaw. It includes expert training material, resources and support all in the one place, so you can be confident that your puppy can thrive for just $99. The Puppy Parent Club is our way of ensuring all pups have the best possible start in life and we have developed it to provide new puppy owners like yourself with everything you need to know about preparing and raising your puppy.
Feel free to email us at support@rightpaw.com.au, and one of our friendly team can answer any questions you may have.