Terms and Conditions

Last updated: May 4, 2026

Introduction

Welcome to RightPaw! Our platform is a curated marketplace which connects verified companion dog breeders with those looking for a puppy.

These terms and conditions (Terms) are entered into between RightPaw Holdings Pty Ltd ABN 27 640 004 744 (we, us or our) and you, together the Parties and each a Party. These Terms supplement and incorporate our breeder code of ethics posted on the Platform (Code of Ethics).

We provide a platform where companion dog breeders (Breeders) and those looking for a companion puppy (Buyers) can connect and transact for the sale of a puppy (Platform). The Platform is available at rightpaw.com.au and may be available via other channels or addresses.

In these Terms, you means (as applicable):

1. the person or entity registered with us as either a Breeder or Buyer; or
2. the individual accessing or using the Platform.

If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity's personnel to these Terms.

Acceptance

By signing up to the Platform, you confirm your acceptance of these Terms. You must be over 18 years of age to use the Platform.

We may amend these Terms at any time by providing written notice to you. Your continued use of the Platform 30 days after notification constitutes acceptance of the amended Terms.

Accounts

Breeder Accounts and Profiles

Breeders must register and create an Account. We review each Account request before approval. You must provide accurate information including:

1. your identity and contact details;
2. kennel information;
3. breeding practices;
4. membership numbers;
5. other information reasonably requested.

Right to Refuse, Suspend or Remove Profiles or Listings

We may, at our absolute discretion, refuse to approve, suspend, restrict or remove any Breeder Account, Profile or Listing at any time, including where:

1. information provided is incomplete, inaccurate or misleading;
2. we receive credible complaints or concerns regarding conduct, animal welfare, advertising practices or off-platform behaviour;
3. we reasonably believe ongoing access may pose a risk to Buyers, other Breeders, or RightPaw;
4. verification is not completed or maintained; or
5. a Breeder misuses the Verification Badge or misrepresents their relationship with RightPaw.

We are not required to provide reasons for such actions, except where required by law.

Breeder verification process

When you create an Account, we will initiate our verification process, including viewing documentation, conducting a vetting call, and reviewing additional information.

A Verification Pending badge is shown until verification is complete. Following successful verification, a RightPaw Verified Breeder badge (Verification Badge) will appear on your profile.

Verification is administrative only. It is not a guarantee of breeder quality, future behaviour, puppy health, or contract performance.

Buyer accounts

Buyers may browse without an Account but must create one to complete applications or accept Puppy Offers.

General Account Requirements

You may only have one Account unless you co-own a kennel.

You must keep Account details secure.

You are responsible for all activity under your Account.

Platform Summary

Summary

The Platform is a marketplace through which Buyers and Breeders:

1. connect and communicate;
2. review Breeder Listings;
3. submit Buyer Applications;
4. create and accept Puppy Offers;
5. process payments via Stripe; and
6. receive support and preparation resources.

RightPaw provides the Platform only. We are not a party to any agreement between Buyers and Breeders.

Breeder Listings

Breeders create Listings describing their kennel and litters. Listings are subject to verification and must be accurate. We may remove Listings that do not meet our requirements.

Buyer application

Buyers submit applications including questionnaire responses (Buyer Application). Breeders may view these and communicate with Buyers through the Platform.

In response to a Buyer Application, The Breeder is able to nominate a status for the Buyer Application. The status of a Buyer Application may be changed by a Breeder at any time.

Puppy offers

If a Breeder has a puppy available, they may create an offer (Puppy Offer) which includes:

1. puppy or litter details;
2. price (including GST if applicable);
3. deposit and balance amounts;
4. refund terms for each payment component;
5. inclusions (e.g., puppy pack, transport); and
6. any uploaded Breeder contract.

A Puppy Offer becomes a Puppy Sale once the Buyer pays via RightPaw Payments.

Buyers may also accept an offer off-platform, but that will not be considered a Puppy Sale on RightPaw.

Administrative Nature of Offer Tools

RightPaw does not verify the accuracy, legality or enforceability of Puppy Offer terms. Breeders are solely responsible for ensuring compliance with breeding, welfare, consumer and tax laws.

Puppy home date

Breeder sets the collection/delivery date, which must be at least 8 weeks after birth.

Breeder policy

As a Breeder you agree to:

1. comply with these Terms, including our Code of Ethics and this Breeder Policy;
2. supply puppies legally and as described;
3. ensure all information provided is true and complete;
4. complete health tests as listed;
5. microchip, worm and vaccinate puppies unless a vet exemption is provided;
6. provide all required documentation to the Buyer;
7. clearly state refund/holding fee terms before accepting deposits;
8. refund Puppy Fees if the Breeder must cancel the Puppy Sale;
9. ensure the puppy is at least 8 weeks old at home date; and
10. assist with rehoming if the Buyer can no longer care for the dog.

(together, the Breeder Policy).

Buyer policy

As a Buyer you agree to:

1. comply with these Terms, including this Buyer Policy;
2. not breed from the puppy you purchased in the Puppy Sale, unless you have the express written consent of the Breeder to do so;
3. report to the Breeder any pertinent genetic health problems diagnosed with the puppy the subject of the Puppy Sale, by a veterinarian;
4. contact the Breeder if you can no longer care for the dog, before otherwise rehoming the dog or euthanasing the dog; and
5. understand that, any health tests conducted on the puppy cannot guarantee the absence of a disease or other health problem during the lifetime of the dog,

(together, the Buyer Policy).

Breeder Platform Fees & Subscriptions

Free and Paid Access

It is free to register an Account on the Platform, for Breeders to create draft Breeder Profiles and draft Listings, for Buyers to submit Buyer Applications, and for users to browse content on the Platform.

However, to become a visible breeder and receive full access to the RightPaw Platform, Breeders must purchase a paid subscription to the Platform (RightPaw Subscription).

A Breeder's access to the Platform (including where a RightPaw Subscription has been purchased) is conditional on the Breeder successfully completing and maintaining RightPaw's verification process. If a Breeder does not successfully complete or maintain verification, we may suspend or cancel the RightPaw Subscription and remove the Breeder's Profile or Listings.

RightPaw Subscription

Breeders may upgrade a free Account to a RightPaw Subscription at any time. We may offer different subscription tiers. Details of available tiers, inclusions, pricing and any applicable GST (RightPaw Subscription Fees) are displayed on the Platform.

RightPaw Subscriptions may be offered on a monthly or annual basis:

1. Monthly Subscription: charged monthly in advance; or
2. Annual Subscription: charged annually in advance.

Each recurring charge date is a Payment Date.

Automatic Renewal and Billing

By purchasing a RightPaw Subscription, you authorise us to automatically charge your selected payment method on each Payment Date unless you cancel your subscription in accordance with these Terms. Recurring billing may be subject to additional terms imposed by our third-party payment processor.

For annual subscriptions, we aim to provide a reminder at least 30 days prior to the next Payment Date.

Except where expressly stated in these Terms or required by law, RightPaw Subscription Fees are non-refundable.

Non-Payment

If any RightPaw Subscription Fees are not paid when due, we may notify you and attempt to process payment over a reasonable period. If payment is not successfully processed, we may suspend or restrict access to subscription features until payment is made or the subscription is cancelled.

Cancelling a RightPaw Subscription

You may cancel your RightPaw Subscription at any time by contacting us at subscriptions@rightpaw.com.au. Cancellation will take effect on the next Payment Date, at which point your Account will revert to a free Account and you will lose access to subscription features, including having your Profile or Listings removed from public view.

For the avoidance of doubt, subscriptions must be cancelled before the next Payment Date. No refunds are provided for cancellations made after a payment has been processed.

Cancellation by RightPaw

We may cancel a RightPaw Subscription if:

1. any subscription fees remain unpaid 30 days after a Payment Date;
2. you fail to complete or maintain verification;
3. you breach these Terms; or
4. without cause, by providing at least 7 days' notice.

If we cancel your RightPaw Subscription, access to subscription features will end immediately and your Profile or Listings may be removed from the Platform.

Cancellation of a RightPaw Subscription is distinct from termination of your Account or these Terms.

Changes to Subscriptions

We may change RightPaw Subscription Fees or inclusions from time to time. We may reduce fees or add features without notice. If we increase fees, change billing processes, or remove material features, we will provide at least 30 days' written notice.

If you do not agree with a notified change and can demonstrate a material adverse impact:

1. monthly subscribers may cancel before the next Payment Date; and
2. annual subscribers may cancel within 30 days of notice and receive a pro-rata refund for the unused portion.

Puppy fees and Payments

This section sets out how payments are made through the Platform and allocates responsibility between Buyers, Breeders and RightPaw.

Payment Authorisation and Finality

Except where required by law, or expressly provided for in these Terms, payments made through the Platform are non-refundable once processed.

By making a payment through the Platform, you warrant that:

1. you are authorised to use the selected payment method;
2. all payment details you provide are true, accurate and complete;
3. the payment is not fraudulent or unauthorised; and
4. sufficient funds or credit are available to complete the transaction.

You acknowledge that any refunds are governed by the Breeder's terms and the refund processes described in these Terms, and that initiating a chargeback or payment dispute outside those processes may limit RightPaw's ability to assist you.

RightPaw Payments

Buyers pay Puppy Fees through our payment provider (currently Stripe). We do not hold funds as trustee, custodian or escrow agent.

Puppy Fees

Puppy Fees consist of:

1. the Breeder's amounts (inclusive of GST where applicable);
2. the RightPaw Protection & Support Fee; and
3. the payment processing fees.

Breeders are solely responsible for ensuring their amounts are GST-inclusive.

Holding and Payout of Funds

Upon payment:

1. funds are held briefly by the payment provider;
2. funds are paid out to the Breeder after standard settlement times (typically 2 business days);
3. RP Protection & Support and processing fees are automatically deducted.

RightPaw does not control settlement timeframes.

RightPaw Protection & Support

Buyers who pay via RightPaw Payments receive access to:

1. secure, trackable payment processing;
2. dispute assistance (not mediation or adjudication);
3. support in clarifying Puppy Offer terms;
4. puppy parenting resources.

Protection & Support does not:

1. guarantee breeder performance;
2. guarantee refunds;
3. guarantee puppy health;
4. replace the breeder's contract.

Fees are non-refundable, except where required by law or at our discretion.

Refunds

Before payout to breeder: If a refund request occurs before funds are paid out, and the Breeder confirms the refund, we may process the refund through the payment provider.

After payout to breeder: Once funds have been paid out, the refund must be arranged directly between Buyer and Breeder. RightPaw cannot retrieve funds or reverse payments.

Non-refundable fees: RightPaw fees (Protection & Support) and processing fees are non-refundable.

Limited Payment Collection Agent

Breeders appoint RightPaw solely as a limited payment collection agent for accepting Puppy Fees. This does not create an agency relationship beyond this limited purpose.

Cancellation and Refunds (Breeders and Buyers)

A Breeder or Buyer may request cancellation at any time before the Puppy Home Date.

Refunds follow the pre-payout/post-payout logic described above.

Privacy and communication

We collect and handle all personal information in accordance with our privacy policy, available at: https://rightpaw.com/privacy-policy.

We may contact you via the Platform using in-Account notifications, or via off-Platform communication channels, such as text message or email.

Buyers and Breeders can communicate privately using our private messaging service on the Platform or offline using the listed contact details, however we encourage you to use on-platform communication for traceability.

Buyers and Breeders must not use these contact details to organise the provision of the puppy off the Platform.

Buyer reviews

After the Puppy Home Date for a Puppy Sale, Buyers are invited to review their experience with the Breeder on the Platform (Buyer Review). The Buyer must submit the Buyer Review within 14 days of the Puppy Home Date. Buyer Reviews are posted on a Breeder's Profile, can be viewed by any user and will remain viewable until the relevant Breeder Profile is removed or terminated.

As a Buyer, you are encouraged to be specific and factual in your Buyer Reviews and you agree to provide true, fair and accurate information in your Buyer Review. If we consider that the Buyer Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Buyer Review or ban you from posting the Review. However, we do not undertake to review each Buyer Review. To the maximum extent permitted by law, we are not responsible for the content of any Buyer Reviews.

If you have been offered an incentive by a Breeder to write a Buyer Review, you should include information about this in your Buyer Review. Incentives include the Breeder offering you a gift, reward, discount or advantage for writing a Buyer Review about the Breeder on the Platform.

Content

User Content and RightPaw Content

We may allow you to post, upload, publish, send or receive content and information through the Platform, including (as applicable):

1. as a Breeder, information, images and materials on your Breeder Profile, Listings and Puppy Offers; and
2. as a Buyer, applications, reviews and messages,

(collectively, User Content).

Content, information, trade marks, branding and other materials we make available on the Platform are RightPaw Content. RightPaw Content together with User Content is referred to as Content.

Ownership of Content

Unless otherwise indicated, we own or license all rights, title and interest (including intellectual property rights) in the Platform and all RightPaw Content. Your use of the Platform or access to Content does not grant you any ownership rights in the Platform or the Content.

Restrictions on Use of Content

You must not, without our prior written consent or the consent of the relevant owner (as applicable), except as expressly permitted by these Terms:

1. copy or use any Content for commercial purposes;
2. reproduce, reverse engineer, retransmit, distribute, sell, publish, broadcast or circulate any Content to any third party (other than permitted sharing via social media);
3. alter, modify, frame, embed or create derivative works from any Content; or
4. breach any intellectual property rights connected with the Platform or the Content.

Licence to Users

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, royalty-free, revocable, worldwide and non-transferable licence to access and use the Platform and to view Content solely for its intended purpose.

Licence to RightPaw

You grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, sublicensable and transferable licence to use, host, store, reproduce, modify, communicate, distribute and otherwise exploit User Content for the purposes of operating, improving and promoting the Platform in any media.

User Content Warranties

You acknowledge that you are solely responsible for all User Content you make available through the Platform. You represent and warrant that:

1. you own or have all necessary rights, licences, consents and permissions to submit the User Content and grant the licence set out above; and
2. the User Content and our use of it will not infringe any third-party intellectual property rights, privacy rights or other applicable laws.

Intellectual Property Indemnity

To the maximum extent permitted by law, you indemnify and hold us harmless from any loss, damage, claim or liability arising out of or in connection with User Content you make available on or through the Platform, including any intellectual property infringement.

Off-Platform Statements

Breeders remain solely responsible for all representations, statements or assurances made to Buyers outside the Platform (including by phone, email, SMS or social media). RightPaw does not endorse or accept responsibility for off-platform statements.

RightPaw Content Disclaimer

RightPaw Content is general information only, is not comprehensive and does not constitute advice (including legal, tax or professional advice). While we take reasonable steps to ensure accuracy, we make no representations or warranties and are not liable for any loss arising from reliance on RightPaw Content.

Breeder Responsibility for Off-Platform Representations

Breeders acknowledge and agree that:

1. they are solely responsible for all representations, promises, statements, guarantees or assurances made to Buyers on or off the Platform, including through phone calls, SMS, email, social media, or in-person discussions;
2. RightPaw is not responsible for, and does not endorse, any off-platform representations made by Breeders;
3. any inconsistency between off-platform statements and the Puppy Offer or Breeder contract may expose the Breeder to liability under the Australian Consumer Law;
4. Buyers may rely on such off-platform statements when deciding to proceed with a Puppy Sale, and the Breeder is solely responsible for ensuring those statements are truthful and lawful.

We may request evidence of off-platform representations during disputes, verification reviews or compliance checks.

Warranties

You represent, warrant and agree that:

1. you will not use our Platform, including the RightPaw Content, in any way that competes with our business;
2. there are no legal restrictions preventing you from entering into these Terms;
3. all information and documentation that you provide to us in connection with these Terms is true, correct and complete;
4. you have not relied on any representations or warranties made by us in relation to the Platform (including as to whether the Platform is or will be fit or suitable for your particular purposes), unless expressly stipulated in these Terms;
5. you will be responsible for the use of any part of the Platform, and you must ensure that no person (including yourself) uses any part of the Platform:
   1. to break any law or infringe any person's rights (including Intellectual Property Rights)
   2. to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted; or
   3. in any way that damages, interferes with or interrupts the supply of the Platform;
6. you are using the Platform solely for the purpose of buying or selling a companion puppy and not for commercial dog sales or the reselling of dogs;
7. as a Buyer, you will comply with the Buyer Policy;
8. as a Breeder, you will comply with the Breeder Policy;
9. where you are a Breeder, you are responsible for complying with all laws, rules and regulations (state and federal) which apply to the provision of the puppy in your Breeder Listing and/or Puppy Offer (including consumer laws and breeding laws);
10. where you are a Breeder, you have any required registrations, licences, consents and permits to provide the puppy; and
11. where you are a Breeder, you are solely responsible for determining which Buyer Applications to accept, the manner and means, methods or processes of providing your puppy (subject to the Breeder Policy), and the price you charge for the puppy. You are not our employee and are not entitled to any employment benefits. We do not supervise, direct or control you or any puppy you offer. We do not set your fees, work hours, your schedule or your location. We do not provide you with training, equipment or tools or any materials to offer any puppy. You are solely responsible for any taxes or duties (including GST) payable on any fee you receive for a puppy.

Breeder Verification Disclaimer

Breeders may display the RightPaw Verification Badge on their own website or marketing materials only where:

1. the breeder has successfully completed RightPaw's verification process; and
2. the Verification Badge is used solely in connection with the individual or business that was actually verified, and only for the puppies or related services provided directly by that verified entity.

You acknowledge and agree that:

1. RightPaw may request removal of the Verification Badge at any time and for any reason, including changes in verification status or concerns about misuse;
2. you must immediately remove the Verification Badge upon our request;
3. you must not use the Verification Badge in any way that suggests we guarantee breeder conduct, puppy health, outcomes of any transaction, or the legitimacy of any external services;
4. you must not allow third parties, affiliates, partners, or unverified businesses to display or rely on your Verification Badge.

Misuse of the Verification Badge may result in suspension or termination of your Account.

Australian consumer law

Our Australian consumer law obligations

Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the RightPaw Services by us to you which cannot be excluded, restricted or modified (Statutory Rights).

Subject to your Statutory Rights, we exclude all express and implied warranties, and all material, work and services (including the RightPaw Services) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.

Breeder Australian consumer law obligations

As a Buyer, the purchase of a puppy from a Breeder may also confer on you certain rights under the ACL.

As a Breeder, the provision of a puppy to a Buyer may confer certain rights on the Buyer under the ACL. It is your responsibility to comply with any such legal obligation.

This clause will survive the termination of these Terms.

Exclusions to liability

To the maximum extent permitted by law, and subject to any non-excludable rights or remedies under the Australian Consumer Law, we are not liable for, and you release and hold us harmless from, any Liability arising from or in connection with:

1. Your Conduct — any act, omission, breach or negligence by you or any person using the Platform through your Account;
2. Unauthorised or Improper Use — any use of the Platform or the RightPaw Services by any person other than you, or in any manner not reasonably contemplated by these Terms;
3. Buyer–Breeder Transactions — any aspect of the interaction, agreement or transaction between a Buyer and a Breeder, including:
   1. any puppy offered, described, sold or supplied by a Breeder;
   2. the accuracy or completeness of Listings, Profiles, Puppy Offers or communications;
   3. any advice, representation or statement made by a Breeder or Buyer (on or off the Platform);
   4. any breeder contract or agreement entered into between a Buyer and a Breeder; and
   5. the supply, delivery, collection, health, behaviour or suitability of any puppy;
4. Matters Outside RightPaw Services — any goods, services, works, materials or items that do not form part of the RightPaw Services as expressly defined in these Terms, or that are not provided by us;
5. Third-Party Services and Providers — any act or omission of third parties, or any goods or services provided by third parties, including payment processors, hosting providers, communication services, breeders, buyers or other users, whether or not the Platform relies on or integrates with those services;
6. Platform Availability — the unavailability of the Platform or any RightPaw Services, or any delay, interruption or error in providing them, for any reason;
7. Force Majeure Events — any event or circumstance beyond our reasonable control, including natural disasters, acts of government, power failures, network outages, strikes or system failures.

This clause survives the termination or expiry of these Terms.

Limitations on liability

Despite anything to the contrary and subject to any non-excludable rights or remedies under the Australian Consumer Law or other applicable legislation:

1. Exclusion of Consequential Loss — we are not liable for any Consequential Loss suffered or incurred by you in connection with these Terms, the Platform or the RightPaw Services;
2. Apportionment — to the extent permitted by law, each Party's liability for any Liability arising under or in connection with these Terms is reduced proportionately to the extent that the relevant Liability was caused or contributed to by the acts or omissions of the other Party; and
3. Liability Cap — to the extent permitted by law, our aggregate liability to you for any Liability arising out of or in connection with these Terms, the Platform or the RightPaw Services is limited, at our option, to:
   1. resupplying the RightPaw Services to you; or
   2. the reasonable cost of resupplying the RightPaw Services.

This clause will survive the termination of these Terms.

Indemnity

Despite anything to the contrary, to the maximum extent permitted by law, you agree to indemnify us and hold us harmless in respect of any Liability that we may suffer, incur or otherwise become liable for, arising from or in connection with:

1. the User Content you make available on or through the Platform, including as a result of an Intellectual Property Breach or privacy breach;
2. breach of any laws or regulations by you;
3. as a Breeder, any breach of the Breeder Policy; and
4. as a Buyer, any breach of the Buyer Policy.

This clause will survive the termination of these Terms.

Termination

Your Account and these Terms may be terminated by you at any time by emailing at the email address at the end of these Terms.

We may suspend your Account or terminate your Account and these Terms immediately upon written notice to you, if:

1. you breach any provision of these Terms;
2. as a Breeder you repeatedly receive negative reviews;
3. there is any reason outside our control which has the effect of compromising our ability to provide the RightPaw Services; or
4. as a Breeder, you are unable to pay your debts as they fall due.

Upon termination of these Terms:

1. we will remove your Account and (if applicable) cancel any active RightPaw Subscription;
2. any active Breeder Listings, Puppy Offers or Puppy Sales will be cancelled;
3. refunds for Puppy Fees and the RightPaw Protection & Support (but not the Processing Fee) will be issued in accordance with the refund policy in the "Cancellation and Refunds (Breeders and Buyers)" clause above;
4. to the maximum extent permitted by law, no refunds will be issued for RightPaw Subscription Fees (if applicable), unless expressly stated elsewhere in these Terms; and
5. where we terminate the Terms for your breach, you also agree to pay us our additional costs arising from, or in connection with, such termination.

Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.

This clause will survive the termination of these Terms.

Disputes

Buyer and breeder disputes

For disputes between Buyers and Breeders, we encourage the Buyer and Breeder to attempt to resolve disputes (including claims for re-supply or refunds) with the other party directly and in good faith, either on the Platform or through external communication methods. If the dispute is raised on the Platform, we may assist with handling this dispute however we are unable to make a legal determination with respect to a dispute and we cannot guarantee that the dispute will be resolved. In the event that a dispute cannot be resolved through these means, the Buyer and Breeder may choose to resolve the dispute in any manner agreed between them or otherwise in accordance with applicable laws. Nothing in this clause will operate to prevent the Buyer or Breeder from resolving a dispute off the Platform, or from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

Disputes with us

In relation to a dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) between a Buyer and us, or a Breeder and us, a Party may not commence court proceedings relating to a Dispute without first meeting with a representative of the other Party with the authority to resolve the Dispute, to seek (in good faith) to resolve the Dispute. If the Parties cannot agree how to resolve the Dispute at that initial meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, either Party may ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time, place and rules for mediation. The Parties agree to attend the mediation in good faith, to seek to resolve the Dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

General

Assignment:

You must not assign or deal with the whole or any part of your rights or obligations under these Terms without our prior written consent.

Force Majeure:

We will not be liable for any delay or failure to perform our obligations under these Terms if such failure or delay is due to any circumstance beyond our reasonable control, including any fire, flood, storm, earthquake, volcano, explosion, epidemic, pandemic, government sanctioned lockdown or regulation.

Governing law:

These Terms are governed by the laws of New South Wales, Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

Notices:

Any notice given under these Terms must be in writing addressed to us at the address at the end of these Terms or to you at the address in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 3 business days in the case of post, or at the time of transmission in the case of transmission by email.

Relationship of parties:

These Terms are not intended to create a partnership, joint venture, employment or agency relationship (except to the extent set out in the "Payment" clause as a limited payment collection agent) between the Parties.

Severance:

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Definitions

Account

means a registered user account created on the Platform by a Buyer or Breeder.

Buyer

means a person or entity who uses the Platform to apply for, purchase or otherwise seek to acquire a companion puppy from a Breeder.

Buyer Application

means an application submitted by a Buyer through the Platform in response to a Breeder Listing, including questionnaire responses and related information.

Buyer Policy

means the buyer obligations set out under the heading Buyer Policy in these Terms.

Buyer Review

means a review submitted by a Buyer through the Platform in respect of a Breeder following a Puppy Sale.

Breeder

means a person or entity registered on the Platform as a companion dog breeder.

Breeder Listing or Listing

means a page or section of the Platform created and maintained by a Breeder which displays information about the Breeder's kennel and any available or upcoming litters.

Breeder Policy

means the breeder obligations set out under the heading Breeder Policy in these Terms.

Code of Ethics

means the RightPaw breeder code of ethics made available on the Platform, as amended from time to time.

Consequential Loss

includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Content

means RightPaw Content and User Content collectively.

Intellectual Property

means any domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.

Intellectual Property Breach

means any breach by you of any Intellectual Property Rights of RightPaw or any third party.

Intellectual Property Rights

means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.

Liability

means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.

Parties

means you and RightPaw, and Party means either of them.

Payment Date

means the date on which a RightPaw Subscription Fee becomes payable.

Platform

means the RightPaw online marketplace available at rightpaw.com.au and any related applications, tools or channels through which the RightPaw Services are provided.

Puppy Fees

means the total amount paid by a Buyer through the Platform in connection with a Puppy Sale, comprising the Breeder's amounts (inclusive of GST where applicable), the RightPaw Protection & Support Fee and any payment processing fees.

Puppy Home Date

means the date specified by the Breeder for collection or delivery of the puppy, being no earlier than 8 weeks after the puppy's birth.

Puppy Offer

means an offer created by a Breeder through the Platform in respect of a specific puppy or litter, including pricing, payment structure, refund terms, inclusions and any uploaded breeder contract.

Puppy Sale

means a Puppy Offer that has been accepted by a Buyer through payment via RightPaw Payments.

RightPaw

means RightPaw Holdings Pty Ltd ABN 27 640 004 744.

RightPaw Content

means all content, information, branding, trade marks and materials made available by RightPaw on or through the Platform.

RightPaw Payments

means the payment processing services made available through the Platform via a third-party payment provider (currently Stripe).

RightPaw Protection & Support Fee

means the fee charged by RightPaw in connection with payments made through RightPaw Payments, as disclosed on the Platform.

RightPaw Services

means the services provided by RightPaw through the Platform, including hosting Breeder Profiles and Listings, facilitating communication, enabling Buyer Applications and Puppy Offers, providing the payment interface for Puppy Fees, offering Protection & Support features and providing informal dispute assistance. It does not include veterinary advice, legal or financial advice, guarantees of puppy health, acting as agent for any party, or responsibility for off-platform conduct.

RightPaw Subscription

means a paid subscription purchased by a Breeder to access subscription features on the Platform.

RightPaw Subscription Fees

means the fees payable for a RightPaw Subscription, as displayed on the Platform and inclusive of any applicable GST.

Statutory Rights

means rights, warranties, guarantees and remedies conferred by the Australian Consumer Law or other applicable consumer protection legislation that cannot be excluded, restricted or modified.

Terms

means these terms and conditions, as amended from time to time.

User Content

means any content submitted, uploaded, published, transmitted or otherwise made available by a user through the Platform, including Breeder Listings, Puppy Offers, Buyer Applications, reviews and messages.

Verification Badge

means the RightPaw verified breeder badge displayed on a Breeder Profile following completion of RightPaw's verification process.

you or your

means the individual or entity accessing or using the Platform, whether as a Buyer, Breeder or other user.

For any questions or notices, please contact us at: