RightPaw provides puppy parents with the support they need
Start your puppy off on the right paw - from payment protection, puppy proofing to puppy preparation, we’ve got you covered.
Sneak preview of our online puppy prep video and training series presented by Dr. Imogen, RightPaw Head Vet and qualified dog trainer.
Be protected and prepared through RightPaw
Secure payment protection
Choose to pay with RightPaw for peace of mind and know your payment is secure, traceable, and protected by our Purchase Policy.
Puppy prep and advice
Join our Puppy Parent Club and access our vet-developed online video training series, pet care support centre, new puppy checklists and puppy health milestones alerts.
Receive ongoing support
Whether you’ve opted to pay on RightPaw or join our Puppy Parent Club, you'll receive our ongoing support for any advice, issues or disputes - our team is always here for you.
Be supported & protected every step of the way
All payments through RightPaw come with our Protection & Support, which ensures you receive:
Secure and traceable payments
Payments are processed securely, with full traceability
Assistance in the event of any disputes
RightPaw are here to support and mediate
Puppy preparation & training video series
Vet-developed by RightPaw Head Vet, Dr. Imogen (valued at $79)
Protection against scams or fraud
You are dealing with RightPaw Verified breeders
Be prepared with
We designed the RightPaw Puppy Parent Club to ensure that new puppy owners have everything they need for their puppy to thrive.
All Puppy Parent Club members receive:
Join the Club!Self paced Puppy Prep Program with Dr. Imogen
Our online video training series presented by RightPaw Head Vet and dog trainer, Dr. Imogen. Sneak peek
Ask a question to our PetCare Advice Centre
Contact RightPaw for any questions related to your puppy
Puppy Health Reminders and Milestones
Receive alerts, and never miss an important puppy event
How it works
1.
Request to pay on RightPaw
Let the breeder know you would like to pay for your puppy via RightPaw with the 'Secure Pup' button.
2.
Receive your puppy offer
Receive an offer from your breeder, which will have all the relevant details about the puppy and, if applicable, a contract from the breeder.
3.
Choose your payment method
Pay the breeder on RightPaw with the choice of bank transfer or credit card for traceability and protection.
4.
Join the Parent Club
RightPaw can help you get ready for your puppy’s arrival. For only $79, our Puppy Parent Club can support you with expert advice, valuable discounts and new benefits coming!
Meet some of our RightPaw Puppy Parents
Bec Hurd
Happy ‘pawrent’ of Archie the Cairn Terrier
You don’t know what you don’t know. I’ve had dogs before but I learnt so much going through the program; from what gear I needed to how to deal with behaviour problems. They’re things I hadn’t even thought of or things I would’ve thought of too late unless someone told me about it.
Keeva Stratton
Happy ‘pawrent’ of Arty the Chow Chow
Purchasing a puppy is not a small purchase! This is a convenient and secure way to pay - having full transparency and mutual understanding of expectations has been really helpful and reassuring.
Kate Gyngell
Happy ‘pawrent’ of Wellington the Golden Retriever
RightPaw took all the stress and work away, and provided us with some incredibly helpful information on getting off to the proper start - with everything from crate and toilet training to what to look for in a puppy school.
Ongoing support from our team
At RightPaw, we want to ensure all owners have the best possible start to their puppy journey.
That's why we provide ongoing support from our team, to ensure you have someone by your side every step of the way.
Paying through RightPaw means your payment is securely processed, and protected by our Purchase Policy.
Our team is here to assist you with payment enquiries and disputes.
FAQs
If you want to pay for your puppy on RightPaw, you can make this known to your breeder via a RightPaw message. Once your breeders send through a puppy offer on RightPaw, you will be able to pay via RightPaw.
Yes, we charge the puppy purchaser a small fixed fee of $75 per puppy sale to cover the traceability, security and other benefits. This cost allows us to continue running our platform and protecting dogs everywhere. If you decide to pay with bank transfer, PayTo®, credit or debit card, there will be merchant fees associated.
Paying through RightPaw means we have the visibility and traceability of fund transfers. This means if any issues arise, the RightPaw team is on hand to assist you. You will also be protected by the RightPaw Purchase Policy.
We take the security of our customer's information very seriously. We chose to use the most stringent security payment merchant to protect your credit or debit card information. That's why RightPaw uses Stripe as the payment merchant. No credit card details or bank account numbers entered through Stripe are stored within our platform.
You can pay securely online over Stripe with one of the following payment methods: bank transfer, PayTo®, debit card, credit card, Apple Pay or Google Pay.
No, RightPaw is optional for peace of mind, traceability and security. You can still choose to pay your breeder directly outside of our platform but please note that we can only investigate concerns that relate to activities which have taken place on the RightPaw platform. If payment took place outside of RightPaw, we are unfortunately limited in how much support we can offer.
You can always email us at support@rightpaw.com.au, and one of our friendly team can assist you.
If you have paid via RightPaw and would like to cancel the Puppy Sale prior to the Puppy Home Date, we can chase the breeder to refund you the Puppy Fees in full, less the merchant fee and if applicable, any agreed refundable deposit from the breeder. If you have chosen to pay the breeder directly outside of our platform, you would need to discuss this with the breeder and follow their refund terms.
The Puppy Parent Club is a membership that you can purchase from RightPaw. It includes expert training material, resources and support all in the one place (valued at $550), so you can be confident that your puppy can thrive for just $79. The Puppy Parent Club is our way of ensuring all pups have the best possible start in life and we have developed it to provide new puppy owners like yourself with everything you need to know about preparing and raising your puppy.
Feel free to email us at support@rightpaw.com.au, and one of our friendly team can answer any questions you may have.