RightPaw provides puppy parents with the support they need
Start your puppy off on the right paw - from payment protection, puppy proofing to puppy preparation, we’ve got you covered.
Sneak preview of our online puppy prep video and training series presented by Dr. Imogen, RightPaw Head Vet and qualified dog trainer.
Be protected and prepared through RightPaw
Secure payment protection
Choose to pay with RightPaw for peace of mind and know your payment is traceable, secure and protected from scams or fraud.
Puppy prep and advice
RightPaw Puppy Training & Perks offers access expert support for your new pup, including a vet-approved video training series, a dedicated pet care support centre, essential puppy checklists, and health milestone reminders.
Receive ongoing support
Whether you’ve paid through RightPaw or purchased RightPaw Puppy Training & Perks separately, you’ll have ongoing support for any advice, concerns, or disputes, our team is always here to help.
Be supported & protected every step of the way
All payments through RightPaw come with our Protection & Support, which ensures you receive:
Secure and traceable payments
Payments are processed securely, with full traceability
Assistance in the event of any disputes
RightPaw are here to support and mediate
Access to RightPaw Puppy Training & Perks
Includes our vet-developed video training series, with Dr. Imogen
Protection against scams or fraud
You are dealing with RightPaw Verified breeders
RightPaw Puppy Training & Perks
We designed RightPaw Puppy Training & Perks to ensure that new puppy owners have everything they need for their puppy to thrive.
Learn moreSelf paced Puppy Training with Dr. Imogen
Our online video training series presented by RightPaw Head Vet and dog trainer, Dr. Imogen. Sneak peek
Ask a question to our PetCare Advice Centre
Contact RightPaw for any questions related to your puppy
Puppy Health Reminders and Milestones
Receive alerts, and never miss an important puppy event
How it works
1.
Request to pay on RightPaw
Let the breeder know you would like to pay for your puppy via RightPaw with the 'Secure Pup' button.
2.
Receive your puppy offer
Receive an offer from your breeder, which will have all the relevant details about the puppy and, if applicable, a contract from the breeder.
3.
Choose your payment method
Pay the breeder on RightPaw with the choice of bank transfer or credit card for traceability and protection.
4.
Access RightPaw Puppy Training & Perks
RightPaw can help you get ready for your puppy’s arrival - with expert-led training, vet-approved advice, and special discounts!
Meet some of our RightPaw Puppy Parents
Bec Hurd
Happy ‘pawrent’ of Archie the Cairn Terrier
You don’t know what you don’t know. I’ve had dogs before but I learnt so much going through the program; from what gear I needed to how to deal with behaviour problems. They’re things I hadn’t even thought of or things I would’ve thought of too late unless someone told me about it.
Alex & Lianna
Happy ‘pawrent’ of Miniature Dachshund
We wanted to find a breeder that was ethical, and did all the appropriate testing. We’re first time dog owners, so we really didn’t know anything about this process of owning a dog. The whole process was great and we can’t thank RightPaw enough.
Kate Gyngell
Happy ‘pawrent’ of Wellington the Golden Retriever
RightPaw took all the stress and work away, and provided us with some incredibly helpful information on getting off to the proper start - with everything from crate and toilet training to what to look for in a puppy school.
Ongoing support from our team
At RightPaw, we want to ensure all owners have the best possible start to their puppy journey.
That's why we provide ongoing support from our team, to ensure you have someone by your side every step of the way.
Paying through RightPaw means your payment is securely processed, and protected by our Purchase Policy.
Our team is here to assist you with payment enquiries and disputes.
FAQs
If you want to pay for your puppy on RightPaw, you can make this known to your breeder via a RightPaw message. Once your breeders send through a puppy offer on RightPaw, you will be able to pay via RightPaw.
Yes, there is a $75 fee per puppy sale, which covers secure and traceable payments, and other benefits to ensure a safe and seamless experience. This fee also includes automatic enrolment in RightPaw Puppy Training & Perks, giving puppy buyers access to expert training videos, vet tips, and exclusive pet discounts to help set them up for success. If you choose to pay via bank transfer, PayTo®, credit, or debit card, standard merchant fees may apply.
Paying through RightPaw means we have the visibility and traceability of fund transfers. This means if any issues arise, the RightPaw team is on hand to assist you. You will also be protected by the RightPaw Purchase Policy.
We take the security of our customer's information very seriously. We chose to use the most stringent security payment merchant to protect your credit or debit card information. That's why RightPaw uses Stripe as the payment merchant. No credit card details or bank account numbers entered through Stripe are stored within our platform.
You can pay securely online over Stripe with one of the following payment methods: bank transfer, PayTo®, debit card, credit card, Apple Pay or Google Pay.
No, RightPaw is optional for peace of mind, traceability and security. You can still choose to pay your breeder directly outside of our platform but please note that we can only investigate concerns that relate to activities which have taken place on the RightPaw platform. If payment took place outside of RightPaw, we are unfortunately limited in how much support we can offer.
You can always email us at support@rightpaw.com.au, and one of our friendly team can assist you.
If you have paid via RightPaw and would like to cancel the Puppy Sale prior to the Puppy Home Date, we can support you in this conversation with the breeder, and help discuss agreed refundable amounts from your Puppy Offer. Unfortunately, the RightPaw Protection & Support fee, service and merchant fees are non-refundable.
RightPaw Puppy Training & Perks is designed to support new puppy owners with expert training resources, guidance, and exclusive perks, all in one place! Valued at $200, it’s automatically included with all payments via RightPaw or can be purchased separately for just $79. We created RightPaw Puppy Training & Perks to help every puppy get the best possible start in life. With expert-led training, vet-approved advice, and special discounts, you’ll have everything you need to confidently raise a happy, well-adjusted pup.
Feel free to email us at support@rightpaw.com.au, and one of our friendly team can answer any questions you may have.